Ready to make your mark across Africa borders? Join the Hungry Lion Learning and Development Team as a Regional Operations Trainer, centrally based in Stellenbosch. This dynamic role is built for a road warrior, requiring frequent travel across RSA and Africa. You won’t just train, you’ll be the expert on the ground, conducting vital store observations, scheduling powerful
operational and behavioural programs, and personally upskilling our dedicated store employees to ensure peak performance and customer delight across the region.WHAT YOU WILL BE DOING
• Be the Regional Subject Matter Expert: Master Hungry Lion’s operational procedures, systems, and strategy to serve as the definitive training authority for all store staff across the region
• Drive Performance and Quality: Conduct comprehensive training needs analyses to identify knowledge gaps, review and address deviations from store success routines, and take full ownership of closing all training gaps observed on the ground
• Hands-On Coaching and Development: Coach, guide, and train store staff on critical areas, including core customer satisfaction skills and efficient store processes. Actively support and contribute to the long-term career growth of all store employees
• Support New Store Growth: Plan and execute the operational training for all new store openings across the region (RSA and Africa)
• Measure and Report Impact: Compile detailed, action-oriented reports for Headquarters after each store visit, including checklists, observation summaries, and concrete training recommendations. Design and execute effective electronic and verbal assessments to accurately measure the success of all training interventions and ensure full follow-through
• Contribute to L&D Strategy: Actively participate in, contribute to, and drive the regional success of new learning and development projects rolled out by Hungry Lion HQ
REQUIREMENTS
Essential:
• Grade 12 (or similar / equivalent qualification)
• Facilitator Certification
• Quick Service Restaurant Branch operations experience
• Valid driver’s licence
• Flexible to travel frequently
Desirable:
• Knowledge of adult learning principles and outcome-based education principles.
• Train-the-Trainer experience/facilitation skills
COMPETENCIES
• Exceptional Communication: You possess excellent written and verbal communication skills, allowing you to clearly articulate complex ideas, influence stakeholders, and deliver engaging training sessions across diverse audiences (Great influencer)
• Results-Driven Mentality: You have a strong drive, commitment, and action orientation, consistently seeking to solve problems and overcome challenges to achieve ambitious targets (Drive and commitment, Action orientation, Problem-solving)
• Adaptability and Resilience: You demonstrate high resilience and stress tolerance, allowing you to navigate frequent travel and varied work environments while quickly adapting to new challenges or procedures (Resilience and stress tolerance, Adaptability)
• Customer-Centric Focus: You naturally put the client first, ensuring all training and coaching activities are focused on improving the overall customer experience (Client centricity)
• Organized and Detail-Oriented: You have keen attention to detail and strong self-management skills, ensuring all tasks, reports, and training logistics are meticulously planned and executed (Self-management, Attention to detail)
• Positive Interpersonal Leadership: You bring an energetic and positive attitude to every interaction, building strong interpersonal relationships that foster a collaborative and motivating environment (Energetic & positive attitude, Interpersonal skills)
AN INTRODUCTION TO HUNGRY LION
Hungry Lion’s journey began with a single store in Stellenbosch, Cape Town, in 1997, with a simple vision: to serve great food with genuine warmth and energy. Over the years, that vision has grown into a powerful business with a strong and expanding footprint, with hundreds of restaurants across multiple African countries.