Call Centre Agent Job Opportunities at EF Telco – Apply Now!

EF Telco, a reputable Telkom dealer, is expanding its team and is on the lookout for call centre agents to join their Woodmead Head Office in Johannesburg. The company is committed to delivering exceptional customer service and is inviting reliable and service-oriented professionals to step into this role.

Purpose of the Role

The purpose of this role is to ensure high levels of professionalism, patience, and efficiency to reduce customer dissatisfaction while fostering customer loyalty. Successful candidates will play a vital role in achieving EF Telco’s mission of providing world-class customer service.

Key Responsibilities for Call Centre Agents

As a call centre agent, the role involves managing customer interactions effectively and supporting store operations to maintain service quality. The main responsibilities include but are not limited to:

• Handling inbound and outbound calls professionally and courteously.
• Building and maintaining strong relationships with customers.
• Delivering high-quality customer service and ensuring timely and satisfactory resolution of customer concerns.
• Selling, upselling, and cross-selling Telkom products and assisting customers with their orders.
• Managing data entry tasks, updating databases, and maintaining accurate documentation.
• Following up with customers to ensure continuous support and service satisfaction.
• Adhering to compliance standards and security measures related to data regulations.
• Preparing detailed reports on call centre performance for operational improvements.

By focusing on these tasks, EF Telco aims to maintain its competitive edge in the telecommunications industry and provide seamless customer experiences.

Qualifications and Experience Needed

EF Telco seeks candidates who are equipped with the following skills and qualifications:

• A Senior Certificate and relevant qualifications in Business Administration, Communication, or a similar field.
• At least 1–2 years of experience in a customer service or call centre environment.
• Strong computer literacy and tele-sales skills.
• Excellent time management and multitasking abilities.
• Effective communication skills and proficiency in English.
• Problem-solving aptitude and a self-driven approach to working.
• Flexibility to work overtime when necessary.
• Multilingual skills are advantageous, along with a strong knowledge of computer systems.

These requirements are designed to ensure candidates are prepared to thrive in the dynamic call centre environment and contribute effectively to EF Telco’s goals.

Why Join EF Telco?

Joining EF Telco provides an opportunity to work in a fast-paced and customer-focused environment. The company values growth, teamwork, and efficiency, offering individuals a chance to build their careers in the telecommunications sector. Employees can expect to work in a supportive team environment where their contributions are recognized.

How to Apply for the Call Centre Agent Role

Interested candidates who meet the criteria are encouraged to apply by submitting their CV and cover letter to recruitment@eftelco.com. Applications must be submitted on or before 12 February 2025. EF Telco offers a negotiable salary based on experience, making it an attractive opportunity for motivated individuals. For any queries, candidates can contact Maggy Makgalemele on (014) 535 1411.

 

Applicants should note that only shortlisted candidates will be contacted. If there is no response within seven days of the closing date, consider the application unsuccessful.

A Rewarding Career Awaits

The call centre agent position at EF Telco offers more than just a job; it provides a platform to grow professionally while contributing to customer satisfaction and business success. Whether it’s helping customers resolve issues or ensuring seamless communication, every task performed contributes to enhancing the company’s reputation.

Take the first step towards a brighter future by applying today. EF Telco is eager to welcome enthusiastic, qualified, and driven individuals to their team. This is your chance to shine in the telecommunications industry with a company that values service excellence and team collaboration.

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