Division: Customer First Group
Location:
Sandton
Purpose
To provide systems, administrative, and analytical support to ensure the effective coordination of projects, data analysis, and stakeholder engagement between internal teams, dealers, and suppliers. The role focuses on improving operational efficiency, maintaining accurate information, and supporting business processes.
KEY JOB FUNCTIONS:
Systems & Project Coordination
Support the planning, coordination, and execution of system-related projects.
Track project progress, maintain schedules, and provide status updates to stakeholders.
Assist with implementation of new systems, enhancements, or process changes.
Business & Data Analysis
Gather business requirements and translate them into actionable insights.
Analyse operational data and prepare reports, dashboards, and summaries for management.
Ensure accuracy and integrity of data used for reporting and decision-making.
Administrative Support
Maintain system records, logs, and documentation in line with company standards.
Manage correspondence, meeting coordination, and communication through Outlook.Ensure documentation is updated, accessible, and audit ready.
Stakeholder Liaison
Act as a central point of contact between internal teams, dealers, and suppliers.
Coordinate queries, investigate issues, and ensure timely resolution or escalation.
Facilitate clear communication to support business operations and system usage.
User Support & Training
Provide guidance to users on system functionality and business processes.
Assist with troubleshooting, incident tracking, and follow-up actions.
Support onboarding or refresher training where required.
Process Improvement & Compliance
Monitor workflows and identify opportunities to improve efficiency.
Ensure adherence to internal procedures, governance standards, and audit requirements.
Recommend enhancements to streamline reporting and operational activities.
QUALIFICATIONS AND EXPERIENCE:
NQF Level 5 qualification in Business Administration, Engineering, Information Systems, Sales Management, Marketing or a related field.
A minimum of 2 years’ experience in a system-related or business support environment.
Proven exposure to Project Management principles and coordination.
Strong administrative experience with the ability to manage records and documentation.
Experience in a Business and/or Data Analyst role, including data collection, validation, and reporting.
Experience interacting with Toyota, dealers, and suppliers in a professional or operational capacity.
High level of computer literacy, including proficiency in MS Office (Excel, Word, PowerPoint) and Outlook.
COMPETENCIES:
Strong analytical and problem-solving skills.
High attention to detail and accuracy.
Ability to manage multiple tasks and meet deadlines.
Effective communication and stakeholder engagement skills.
Organised, proactive, and solutions-driven approach.
IMPORTANT DIMENSIONS:
Strategic thinking
Attention to detail
Good communication (both written and verbal)
Analytical thinking
Initiative
People management